Solving problems the right way.

To be fair, my approach isn't always the right and certainly not the only way to address problems, but I will show you how to adopt a design-inspired process to collaboratively solve complex problems.

Or to reframe this challenge as an innovation opportunity: How might we leverage (and customize) analytical methods and human-centered design to co-create positive change in a real-world scenario?

Making the world more
human-centered
.

Click on the numbers to find out what's behind each step of the collaborative process I tend to follow when working with you.

01

Empathize

Exploring and understanding your specific context, problems, and goals from a human, business, and technological perspective.

02

Define

Integrating our findings and building a shared understanding of your current challenges and future vision to set our objectives.

03

Ideate

Generating ideas for strategic innovations, organizational changes, or cultural transformations to solve the challenges we identified.

04

Build

Deciding on and co-creating, facilitating, or implementing the most promising solution(s) we developed in the ideation phase.

05

Learn

Collecting feedback on our prototyped solutions to evaluate outcomes, gain new insights, refine our work, and decide how to move forward.

Innovator's dilemma?
A case study

Imagine you’re Yana, the newly appointed manager for your organization’s upcoming software innovation project. You already assembled your diverse team and, being the modern day project manager you are, you decide to “go agile”.

Enter Andrew, your most influential business stakeholder whose support is critical for the project. And he is not enthusiastic about your plans. At all.

(This case study is from a session I led in 2021.)

Yana, 28

I’m passionate about co-creating value with innovative software products—ideally in a fast-paced environment.

Andrew, 32

Project management is all about time, scope, and cost. Projects cannot succeed without structured plans.

Can you design a solution?

Click the button below to empathize with Yana and Andrew, understand the core problems we're trying to solve, and ideate solutions to successfully start the innovation project.

Bonus: You'll also learn the basics (and some best practices) of agile and traditional project management along the way.

Solve the challenge

© 2023 Lisa Hehnke | CC BY-SA 4.0